This refund policy explains when refunds are granted, how they are processed, and what conditions apply.
1
Eligibility for Refunds: Refunds may be granted for accidental purchases, duplicate charges, or service malfunctions.
2
Time Window: Refund requests must be submitted within 7 days of the original purchase unless otherwise stated.
3
Service Issues: If a service outage or malfunction occurs, partial or full refunds may be issued based on severity.
4
Chargebacks: Unauthorized chargebacks may result in account suspension until resolved with support.
5
Processing Time: Approved refunds are typically processed within 3–10 days, depending on payment provider.
6
Proof of Purchase: Users may be required to provide screenshots and/or receipts to verify purchases.
7
Contact Support: Refund requests must be submitted through our official support channels.